The Managers rank is the second highest ranks of Stepford County Railway, responsible for specific departments of the Supervisors, as well as employment of new ranks of each department. The offices of the managers can be found at Stepford Central.

Title Occupant(s) Department Description
Head of Driver Operations (HDO) Michelleeeeeee

Stece_Sama

Driving Head of Trainee Drivers, Qualified Drivers and Lead Drivers, responsible for ranking new Qualified Drivers via trainings and appointing Lead Drivers via application.

Former HDOs were Tr_ain, Mattyx2013, and JiveOff. This rank was formerly known as Head Driver, or HD.

Head of Platform Operations (HPO) MortyOfficial

TheSiriusET

Dispatch Head of Dispatchers and Senior Dispatchers, responsible for ranking new Dispatchers via trainings and approving Senior Dispatchers via application.

Former HPOs were Al_Vids, JiveOff and choclatesalty123. This rank was formerly known as Dispatch Controller, or DC.

Head of Guard Operations (HGO) FrostedPlasma13

eduardbnb

Guarding Head of Guards and Senior Guards, responsible for ranking new Guards via training and approving Senior Guards via application.

Former HGO was TransportForWales.

Head of Network Signalling (HNS) thestargateking

billythepet

Signalling Manager of Signallers and Senior Signallers, responsible for ranking new Signallers and appointing new Senior Signallers via the application. This rank was formerly known as the CCM, or Control Centre Manager.


Former HNS were AMAviation, TransportForWales and ThePolishDJ.

Head of Community Engagement (HCE) Doodgewoonbas

SCR_AutoRank (bot)

Community Engagement The Head of Community Engagement promotes engagement from players and staff members to assure a positive experience in Stepford County Railway.

This rank was known as the Head of Workforce Development or HWD, which was responsible for the amount of staffing within a rank. It was also known as the Head of People Engagement or HPE before it was changed on September 30, 2020.

Former HCE was JiveOff.

Head of Operational Standards (HOS) IslandLine All Departments Manager role in charge of reviewing training programmes, and ensuring trainings are up to sufficient standards across all departments. Also assists other operational managers when needed.

Former HOS included FrostedPlasma13, ATEKGaming, hv9690, and cg7033. This rank was formerly known as Operational Standards Manager, or OSM.

Head of Operational Delivery (HOD) metromaster00

RLSJ1997

All Departments Manager of Mobile Operations Supervisors. In charge of the collection and analysis of training and group statistics, as well as assisting in other departments when needed.

Former manager ranks

Title Department Description
Head of Customer Relations (HCR) Relations The HCR was a former manager who dealt with the relations of customers, which were queries that couldn't be dealt with by Supervisors were passed onto the HCR. They also made sure tickets are cleared within the correct time to avoid delays. Finally, this manager was the person who updated SCR's social media. The role was removed when cg7033 was promoted to Relations Director.
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